Return
At Airmaster, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition as when you received it.
- Be returned in its original packaging with all accessories and tags (if applicable).
- Include your order confirmation or proof of purchase.
How to Start a Return
To request a return, please contact our customer support team at:
Email: support@boundlessports.com
If your return request is approved, we will provide you with return instructions, including the return address and any additional information required to complete the process.
Please note: Returns sent without prior authorization will not be accepted.
Return Shipping
Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at support@boundlessports.com with your order number and photos or videos of the issue.
We will review your case promptly and arrange a replacement, refund, or another appropriate solution.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase following our return process. Once your return has been approved, you may place a new order for the desired product.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
Refund
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If you have not received your refund within 15 business days after receiving our approval notification, please contact us at support@boundlessports.com.
Exchanges
We currently do not offer direct exchanges.If you would like a different item, please return your original purchase following our return process. Once your return has been approved, you may place a new order for the desired product.