Return & Refund Policy

At Airmaster, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as when you received it.

• Be returned

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at support@boundlessports.com. Please note that returns will need to be sent to the following address: 88 Wenhu Road, Haishu District, Ningbo, Zhejiang Province, China.
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at support@boundlessports.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at support@boundlessports.com.

  in its original packaging with all accessories and tags (if applicable).

• Include your order confirmation or proof of purchase.

How to Start a Return

To request a return, please contact our customer support team at:

Email: support@boundlessports.com

If your return request is approved, we will provide you with return instructions, including the return address and any additional information required to complete the process.

Please note: Returns sent without prior authorization will not be accepted.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at support@boundlessports.com with your order number and photos or videos of the issue.

We will review your case promptly and arrange a replacement, refund, or another appropriate solution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original purchase following our return process. Once your return has been approved, you may place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after receiving our approval notification, please contact us at support@boundlessports.com.

 

Refund

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after receiving our approval notification, please contact us at support@boundlessports.com.